Privacy Policy

When you book a junk removal job or reach out to us, we collect the details we need to get the work done. That includes your name, phone number, email address, and the pickup address - whether that's a home, an office, or a job site in MD or anywhere else we serve.

We also collect information about the junk itself: what you need hauled, how much of it there is, and any access notes that help our team load up quickly and safely.

If you use our website, we automatically collect some technical information like your IP address, browser type, and the pages you visit. This helps us understand how people find us and what they're looking for.

We use your contact details to schedule your pickup, send a confirmation, and let you know when our truck is on the way. If something changes - traffic, weather, a bigger load than expected - we'll call or text you directly.

Your address helps us route our trucks efficiently and get to you on time. We also use it to confirm we're heading to the right spot, especially for commercial or multi-unit properties.

We use the information you give us about your junk to quote the job accurately and bring the right equipment. If you tell us about a couch, a fridge, or a pile of construction debris, we'll show up ready to handle it.

We may use your email or phone number to follow up after a job, ask how we did, or share a seasonal reminder. You can opt out of those messages at any time.

Our website uses cookies - small text files that live on your device - to remember your preferences and keep the site running smoothly. Some cookies are essential for the site to work. Others help us understand which pages are popular so we can improve them.

You can turn off cookies in your browser settings. If you do, some parts of our site may not work as well, but you can still browse and contact us by phone.

We use analytics tools to see how people find our website, which pages they spend time on, and where they drop off. This data is aggregated and doesn't identify you personally.

We may also use third-party scheduling, mapping, or payment tools to make booking and paying easier. These tools have their own privacy policies, and we encourage you to review them if you have questions.

We don't sell your personal information. We share it only when it's necessary to run our business - for example, with a payment processor to handle your payment, or with a dispatch tool to route our trucks.

We may also share information if the law requires it, or if we need to protect the safety of our team, our customers, or the public. In those cases, we share only what's needed.

We keep your information for as long as we need it to provide our services and meet our legal and accounting obligations. That usually means a few years after your last job with us.

When we no longer need your information, we delete it or anonymize it so it can't be linked back to you.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. That includes keeping our systems updated, limiting who can see your data, and using secure connections when you submit information through our website.

No method of transmission or storage is 100% secure, but we work hard to keep your trust. If you ever notice something suspicious, call us right away.

You have the right to ask what personal information we have about you, and to request a copy. You can also ask us to correct anything that's wrong or delete information we no longer need.

If you'd like to make a request, just call or email us using the contact details below. We'll respond within a reasonable time and let you know what we can do.

Our services are meant for adults. We don't knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we'll delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date at the top.

If the changes are significant, we'll make that clear - but we'll never use your information in a way that's drastically different without giving you a chance to review.